Everything people ask us.
Can't find yours? Ada answers in seconds, day or night.
What do I need to get started?
A domain name you own, like yourcompany.com or yourcompany.ng, bought from any registrar (Whogohost, Qservers, GoDaddy, Namecheap, Cloudflare and so on). If you can sign in to where your domain's DNS is managed, you can set up Adigwe.
Will my website stop working?
No. We only change the records that handle email (MX, plus a few TXT records). Your website, wherever it is hosted, keeps running exactly as before.
How long does setup take?
Most businesses finish the same day. Adding the records takes about ten minutes with our step-by-step checker; DNS changes then take anywhere from a few minutes to a few hours to show everywhere. The portal checks for you and tells you when each record is right.
Will I lose emails when I switch?
Not if you follow the order the portal shows: create your mailboxes first, then switch the MX record. Mail sent during the switch is delivered either to the old provider or to us, never lost. Our team can help copy old mail across.
Which email apps can I use?
Any of them: Outlook, Apple Mail on iPhone and Mac (with a one-tap set-up profile), the Gmail app on Android and iPhone, Thunderbird, and our webmail in any browser. It's standard IMAP and SMTP.
Will my emails go to spam?
We set up SPF, DKIM and DMARC for every domain, sign every message, keep our sending address clean with per-domain limits, and watch blocklists daily. That's what inbox providers like Gmail and Outlook check. What you send still matters: bought mailing lists will hurt any provider's delivery.
Can I pay in naira?
Yes. Pay with Paystack in naira (card, bank transfer or USSD), or in US dollars by international card through Stripe. You can also pay by bank transfer and we'll record it.
Can I change plans later?
Any time, in a few clicks. Upgrades apply instantly with no downtime and nothing to reconfigure on your phones or computers.
Is there a free trial?
Yes - 14 days, no card required. You get the full product with a smaller quota so you can set up your real domain and try it properly.
Do you read my email?
No. We don't read, sell or analyse your email for advertising. Connections are encrypted, and our team can only access an account to fix a problem you've asked us to fix.